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Issues in English 2

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Measuring Up

Spelling Fusion

FAQ

If you have a problem installing, running or activating a Protea Textware program, you may find a solution below. Click on a topic for more information.

If the answer to your problem is not here, please contact Technical Support at Protea Textware.


Topics

  1. I have upgraded Windows on my computer. Will my program/s still work?
  2. Issues in English 2 (North American) v5.1 CD - missing audio files

1. I have upgraded Windows since I purchased one of your programs. Will my old copy still work OK?

Solution: New releases of Windows can cause problems in running older versions of programs. The current version of all our programs is compatible with the current version of Windows. The version number of your program is printed on the face of the CD-ROM. In most cases, older versions of our programs will still run without problems on the latest versions of Windows. However, there are some exceptions. If any of the following apply to you, you can upgrade your version of the program. Cost is approximately A$65 plus p&p. Please contact your supplier with proof of your original purchase.

For all 64 bit operating systems, you need v5.x or higher.
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2. Connected Speech freezes in Pitch Tutorial Level 1: patch

This patch will fix a problem with the program freezing your computer when you click on a topic in the Level 1 pitch Tutorial.

Instructions:
1. Click here to download the patch now. (150k)
2. Save the file (csp13patch.exe) to your hard disk.
3. Make sure Connected Speech is closed.
4. Double click on the patch file csp13patch.exe and follow the instructions.

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3. I can't activate my (version 4.x) program.

This is a patch that will fix a problem with activation of your program (version 4.0, 4.01 or 4.02 of any program).

Instructions:

1. Download the setup file below
2. Save the file (protea_sbk_403_patch.exe) to your desktop or folder
3a. On your desktop: double click the icon to start the program; OR
3b. From the program folder: point to the bat file to start the program.


protea_sbk_403_patch.exe

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4. Program Admin Module v5.2 patch

This patch will fix problems with the Program Admin Module including:
. fix a bug in the import of class lists

Instructions:
1. Click here to download the patch now. (700k)
2. Save the file (pam.exe) to your desktop.
3. Make sure Issues in English 2 / Spelling Fusion and the Program Admin Module are both closed.
4. Double click on the patch file pam.exe and follow the instructions. You can update both Issues in English 2 and Spelling Fusion PAMs.

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Windows 8 bug
Windows 8 (both 32 bit and 64 bit versions) shipped with a bug preventing the ToolBook Authoring (and Runtime) environment from starting at all (it would lockup/freeze before fully opening - typically reporting that ToolBook had stopped responding).

Microsoft fixed this for both the 32 bit and 64 bit versions of Windows 8, in the"Windows 8 Client and Windows Server 2012 General Availability Cumulative Update" that they rolled out on October 11, 2012.

You will need to ensure you have the latest Windows 8 updates installed - especially that"Windows 8 Client and Windows Server 2012 General Availability Cumulative Update".

If installed, you should be able to find this entry listed in the "installed updates" section of the Programs and Features control panel.

Update for Microsoft Windows (KB2756872)

You can learn more about this update on Microsoft's web site here:http://support.microsoft.com/kb/2756872
 
Or download the update from here:
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6. Issues in English 2 (North American) v5.1 CD - missing audio files

The sound files for the Level 1 activity: Listening - Sentences - Wilderness - are missing. Download this zip file and double-click the file inside: audiogap.exe to install the missing files.

audiogap.zip

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